Our mission is to make owning rental housing as easy as owning stock, and that starts with showing properties to find the perfect tenant. We spent the better part of a year carefully designing our self guided showings system with two goals in mind. One, we wanted it to be as secure as possible with an infinitesimal chance that we would let an unauthenticated viewer's into a property by mistake. Two, we wanted the viewers’ experience to feel like magic. Through quite a bit of trial and error, we built a showings product with all the features that make these two things possible. Here’s what we offer:
Similar services rely on self-reported information from viewers as a barrier to authenticating them for self-guided access. On the contrary, we walk viewers through a multi-stepped but very easy process for verifying their identities, credit, background income and rental history as well as and adding a payment method. In our own experience, verified identity combined with a payment method has been a sufficiently high authentication bar to keep out bad actors, but we knew that some listers might want to up the ante to make sure viewers also met their tenant requirements.
Precise access control
Access codes that last all day or all week are more than fine for a professional, like a handyman, that you have a relationship with. When it comes to ten or twenty people potentially entering your unit on a daily basis you want to make it as hard as possible for them to share their codes with friends who haven’t been authenticated. This is why we integrated with the only smart lockbox maker that generates time based one time use access codes. This is the same level of security that your online banking system uses.
Verifications for viewings are combined with the rental application, so that most prospects have already started the application even before they've viewed. We designed our system to work this way because we thought about the alternative — sending renters to a different website or physical location after they toured — and quickly decided that this didn’t qualify as the magical experience we set out to built. Each viewer already has our application in hand while they’re touring, so pressing the apply button is incredibly easy.
You can give prospects the joys of instant gratification by adding the time windows during the day that are acceptable for self-guided tours and allowing them to book whichever time works for them. Once someone books a slot it can't be booked by anyone else, and if they cancel it becomes available again. This is designed not just for the renters' experience but also to make sure that our listers don't waste time responding to inquiries unnecessarily.
We built a viewer SMS and phone hotline so that anyone with an urgent question or problem during their viewing would get immediate assistance. The number is sent to renters as soon as they've verified their account for the viewing, along with their access code. They reach out for help with logistical issues like hardware troubleshooting or if they can't find the right door, as well as with leasing questions about screening, applications and lease terms.
For more information on offering contactless showings with Caretaker read our documentation on how to get started or contact our sales team. To start offering contactless showings right away sign up for an account and head to the access section of your Caretaker dashboard.
The information provided on this website does not, and is not intended to, constitute legal advice.
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