Flip is Now Caretaker - Here’s Why


How do contactless viewings work?

With contactless viewings, you can open the door and show yourself around on your own timeline. We'll send you a code that opens a nearby lockbox. You'll take the keys out, open the door and check the place out privately.

When you're done, you put the keys back for the next person. There are four steps required for a successful contactless viewing:

1. Choose a one-hour time window

You'll see the next available viewing window first in the list. Choose a single, one-hour slot.

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2. Get verified for viewings

Before your viewing slot starts you'll need to verify your identity. In order to get the code for a contactless viewing, everyone is required to do two things:

  1. Verify your identity. We need to know that you are who you say you are in case anything is reported damaged or missing during the viewing.

  2. Put a card on file. You'll also be asked to have a payment method on file. You will never be charged unless a damage report has been filed and verified by our team.

To make sure you're verified, either follow the steps from the listing page after scheduling your viewing or go to the "Personal details" tab of your Caretaker profile and scroll down to the section called "Identity".

We use Onfido for identity verification and Stripe to hold your payment information. Both use AES-256 encryption to secure your data.

3. When your time window starts, you'll get an access code

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Now you'll be able to view the exact listing location. Head there, and look for the black keybox hanging on the door of the apartment or house that you're viewing.

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Type your one-time code on the front of the keybox and it will open. The key will be inside of it. Open the door, put the key back inside and leave the keybox as you found it.

4. Take the keys out of the keybox and open the door

Do what you need in order to get a sense of what it would be like to live there - run the faucets and the shower, open the fridge and open closets - just remember to leave things as you found them.


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