How does Caretaker coordinate repair requests for me?

We'll collect some maintenance information from you when you add you unit(s) to Caretaker. We'll use this information to coordinate repairs for tenant maintenance issues. If your tenant has an issue with a leaky faucet, for example, we'll troubleshoot with the tenant, dispatch your service provider, verify the repair, pay the invoice, and charge your account.

Setting a budget

We'll ask you for a repair budget for each of your units. For any repairs below this budget, we'll skip right to completing the repair. If a repair estimate exceeds your budget, we'll contact you for approval.

We recommend setting a budget based on a percentage of rent. Our default budget is 5% of annual rent. For example, if your unit rents for $1,000, this would mean your annual repair threshold is $600.

Emergency repairs

Caretaker has designated certain maintenance issues as emergencies, i.e., an issue so severe that lack of an immediate resolution will result in rapidly increasing repair costs or dangerous living conditions. For example, a burst pipe quickly flooding a bathroom. In these situations, Caretaker will proceed with any reasonably necessary repairs in the moment, even if they exceed your repair budget.

Tenant maintenance responsibilities

Let us know what maintenance items your tenant is responsible for solving themselves. We'll share this information with the tenant as well. This way there's no confusion about who's responsible for changing lightbulbs or dealing with lockouts.

By default, tenants will be responsible for: lockouts, lightbulb changes, and clogged toilets.

Service providers

We'll ask you to provide contact information for service providers you'd like us to use in categories like: plumbing, appliances, HVAC, electrical, general handiwork, etc. If a maintenance issue is reported and it requires an in-person visit from a service provider, we'll use the relevant provider from your list. If you haven't added on, we will select a provider for you.

Repair coordination

Once a tenant reports an issue, a Caretaker team member will reach out to them to troubleshoot the issue.

Not all issue reports require an in-person visit from a service provider. Here are some examples of rules that we'll setup for you:

  • If an electrical outlet isn't working, we start by providing tenants with instructions for how to press the reset button on a GFCI outlet or resetting the breaker without having to call in a licensed electrician.
  • If there's no hot water, we start by providing customized instructions based on the hot water appliance including common troubleshooting issues. For example there might be a reset button or it could be out of batteries.

If it's determined a service provider visit is necessary, we'll help the tenant schedule a repair appointment.

Billing

Many repair issues are somewhat simple and can be fixed on the spot. For anything more complex, we'll ask for an estimate and proceed only if it's under budget. Otherwise, we'll contact you for approval.

We'll make payments to service providers directly and bill you for the exact total. An invoice will be available for you to review within your Caretaker dashboard.


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