Flip is Now Caretaker - Here’s Why

What happens if my renter cancels?

You're welcome to override it, but our general lease cancellation policy for all listings managed on-platform is that tenants forego their deposits if they cancel before the lease starts.

If you have an upcoming tenant who has already put a deposit into escrow and signed a lease on Caretaker, they're obligated to continue with the lease. If they change their mind after this point you are generally eligible to receive their deposit and their upfront rent payment (if they made one).

If there are extenuating circumstances and you would like to offer a more lenient policy you can contact our support team and we'll be happy to help.

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