How do I set up viewings?

If you list your unit so that it can be viewed publicly then the only way for an interested to renter to view the space is by using the scheduling functionality. They can choose from one of your pre-selected time windows, and cancel and reschedule their viewing as needed.

This is the case for viewings where you're responsible for giving a tour (the default) as well as for contactless (self-guided) showings.

To set up viewings for a unit:

Add available time windows

Add instructions for viewers

Where do I find my viewings settings?

Go to your units overview page and choose the unit that needs to be setup for viewings.

In the dashboard for your unit, scroll down to the viewings calendar and click the button that says "manage viewing settings"


Add access instructions

Leave a note about how a viewer should start their tour. It can be as simple as "I'll meet you in the building lobby". If a photo would help a viewer get to the right place, upload one here. Photos aren't required.

What you see:

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What they see:

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Open up times on your viewings calendar

Add time windows when you know you will definitely be available or, if you're offering contactless showings, choose time windows when the unit will be vacant. If there's no current occupant, we strongly suggest making the entire day available for contactless showings.

Time windows will recur every week unless you delete them

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Other things to know about viewings

  • Caretaker only provides viewer support for contactless viewings. If you're showing the space yourself then you must be available to viewers during the time windows that you marked as available. We will unlist your listings and potentially suspend your account if we receive a no-show report.

  • If you're giving the tour yourself, you will be put into contact with each viewer over text message starting one hour before their appointment time

  • We keep you up-to-date about your viewings activity. You'll receive an email notification as soon as someone schedules a viewing and if they cancel.

Ways that we are improving viewings

We are working to improve the showing and viewing experience as quickly as we can. Below are improvements that have already been requested and our on our roadmap:

  • Let you connect your Caretaker viewings calendar with other calendars so they all sync at once

  • Let you choose the same times for all units (only appropriate for contactless showings)

Have an idea for improving viewings? Let us know.

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