If you're experiencing issues, it's most likely because of one of these common issues. If none of these problems apply to you, get in touch with our support team and we will resolve the issue.
Flashing red light
If the keybox flashes a red light after you enter your code, that means that you entered an access code that is either incorrect or has already expired. Single-use access codes that are sent to visitors who schedule access appointments will stop working immediately after the appointment slot, so make sure you aren't using one of these.
Once you're sure your code hasn't expired, follow these steps carefully:
- Press the back arrow on the keybox to clear any previously entered numbers.
- While the keybox is illuminated, enter your access code. Make sure that you hear a beep after each number.
- Press the unlock button. The keybox should flash a green indicator, confirming that it was successfully unlocked.
- Pull the face of the keybox towards you to open it.
Flashing green light
If the keybox flashes a green light after you enter your code, that means your code was accepted and the keybox should have unlocked. The most likely explanation is that a key (or something else) has gotten caught up in the locking mechanism. To remove the jam, grab the keybox by the shackle and firmly tap it against a hard, non-abrasive surface. Do this a couple of times and then try unlocking the keybox with your access code again.
The keypad doesn't light up at all
The keybox should illuminate and beep every time you touch a number. If that isn't happening, it's either because it went into security lock-out mode due to too many failed attempts to open it or because the battery has died.
Rule out security lock-out mode
- If the wrong access code is entered too many times, the keybox will emit a loud siren and stop accepting access codes for 5 minutes. This is called security lock-out mode. Leave the keybox alone for 5 minutes to make sure that this isn't what happened, then try entering your access code again.
Request a replacement keybox
- If the problem persists then the battery is likely dead. Put the dead keybox into your return envelope and ship it back to Caretaker. A replacement will be sent to the same address.
Jumpstart the keybox
Supply power via the USB-C port at the bottom of the keybox. Connect the keybox to a wall charger, a portable power bank, or your phone. Give it a few seconds to charge, and then enter your access code while the power source is still connected.
Replace the batteries
- You can replace the keybox's AAA batteries yourself. To do this, use the small screwdriver that arrived with the lock. Loosen the four screws on the back of the lock and remove the battery cover. Insert replacement AAA batteries and put the back of the lock back on.