Frequently asked questions

What are the important parts of a public listing?How do I make sure renters know my pet policy?Where else will my listing show up?Will the unit's address be visible to anyone on the internet?What do auto-responder emails say and can I customize them?What are listing boosts?Will Caretaker manage renter inquiries even if I post an advertisement somewhere myself?How do I create an inspection?What does the inspection process look like?How do I request an inspection?How does Caretaker coordinate repair requests for me?How do I view the status of a maintenance issue?Adding or changing available time windowsWhich smart locks are supported by Caretaker?Igloohome keybox setup guideMy Igloohome keybox won't openWho do renters contact with self tour issues?Do units need to be vacant for contactless viewings?How do you protect listings during viewings?How do I adjust my application requirements?How long do background checks and credit reports take?How does the system keep me compliant with fair housing laws?How do you verify income and employment?What is in the applicant's background check?What is the recommended tenant qualification criteria?How do automated rent payments work?How do security deposits work?How do digital signatures work?Can I export rent and expense data for my taxes?How can I manage utility payments?Can I upload my own lease document?When do I get my rent payouts?Why do I need additional verification for my payouts?What is Caretaker's level of support for tenants?What is the Caretaker Protection Policy?How much does Caretaker cost?How do I reset my password?