Frequently asked questions

What does the inspection process look like?How do I create an inspection?How do I request an inspection?How do I view the status of a maintenance issue?How does Caretaker coordinate repair requests for me?How do I adjust my application requirements?What are Caretaker's recommended tenant qualification criteria?How do you verify income and employment?How long do background checks and credit reports take?What is in the applicant's background check exactly?How does the system keep me compliant with fair housing laws?What are the important parts of a public listing?How do I make sure renters know my pet policy?Where else will my listing show up?What do auto-responder emails say and can I customize them?What are listing boosts?Will the unit's address be visible to anyone on the internet?Adding or changing available time windowsWhich smart locks are supported by Caretaker?Igloohome keybox setup guideWhere should I put my Igloohome keybox?How do I give access to trusted contractors or real estate brokers?Who do renters contact with self tour issues?Do units need to be vacant for contactless viewings?My Igloohome keybox won't openHow do you protect listings during viewings?How do automated rent payments work?How do security deposits work?When do I get my rent payouts?Why do I need additional verification for my payouts?How do digital signatures work?How can I manage utility payments?Can I upload my own lease document?How much does Caretaker cost?How do I reset my password?What is Caretaker's level of support for tenants?What is the Caretaker Property Protection Policy?