Listings have a question and answer section so that renters can get their specific questions answered or find the answer right away if it was already asked and answered. Over time, this turns into a library of FAQs about the property that lets renters come to a decision faster.
Questions typically revolve around the property itself - an amenity or feature that isn't obvious in the photos. Since these are relevant to other renters, the entire history of Q&As is displayed on each listing page.
Develop a library of FAQs about the property so renters can get their specific questions answered and or find the answer right away if it was already asked and answered.
View, update, and add answers to questions
- Select the Questions tab on the left-hand navigation menu.
- Click on the question. Unanswered questions will be clearly marked.
- Add your answer. Select Submit.
To answer privately, check the Hide this answer from other renters box. This will prevent your answer from displaying on the listing page.
Making the most out of questions
Questions help you see where there are gaps with your listing and even with your property. If people are asking questions about a particular part of the property you may realize that either there is important information missing in the listing - review the listing and see where you can improve.
Questions help you understand how your audience thinks about your property. What information is important to them? If you receive numerous questions about the square footage or kitchen appliances, you can infer that these things are crucial in their decision.
If the property lacks a feature that renters are holding out for then you may decide to unlist while you add that feature.
Inappropriate, personal or repetitive questions
While Caretaker tries its best to filter questions that shouldn't show up, questions that are either overly person, irrelevant, or already answered on the page might slip through. These can be ignored completely or answered privately.
Personal questions only apply to the asker. You can ignore these or answer them privately.