When do I get my rent payouts?

Credit card payments arrive in 2-3 business days. ACH payments arrive in 5-7 business days. To make sure you get it on time (i.e, by the first), ask them to setup an automatic debit at the beginning of the last week of the month.

How to check the status of your payment

You can check your rent payout status from your dashboard in the Leases tab.

If it says Pending: When your tenant makes a rent payment on Caretaker, we verify that the payment is successful before sending a rent payout to you. You'll see the rent payment marked as Pending until it is verified.

The verification process takes less than a minute for card payments (note that your renter will incur a 2.95% fee for any card payment). For ACH (bank account) payments, the verification process takes 5 business days.

If it says Failed: If the status of a rent payment changes from Pending to Failed, this means that we were unable to withdraw your renter's payment from their bank account. This can happen for a variety of reasons related to your renter's bank account, though it is typically due to insufficient balance. Your renter will need to re-attempt their payment.

If it says Succeeded: The payout status changes to succeeded once the bank has confirmed that the funds came through (the renter had sufficient funds). A rent payout will arrive in your default payout account in 2-3 business days. Click on the payment to see the estimated arrival date.

Different timeline for first month of rent

If your lease hasn't started yet, your first payout will arrive 4-5 business days after the start of your lease. If your renter makes their first rent payment less than 5 business days prior to the start of your lease, your rent payout may be delayed by an additional 5 business days.

Keep in mind that renters may file a Listing Guarantee claim within 24 hours of the start of the lease.

Did you find this to be helpful?