Flip is Now Caretaker - Here’s Why

How do Caretaker's contactless viewings work?

This feature is only available for listings with Leaseholder or Landlord plans.

Contactless viewings make it possible for renters to tour an available unit on their own. You won't need to coordinate schedules with renters or be there to show them around. If you'd rather conduct viewings on your own (without a keybox), head to this article instead.

Here are the steps for getting started with contactless viewings

Step 1. You'll get a smart keybox in the mail
Step 2. Put your spare keys inside
Step 3. Hang the box from the door
Step 4. Open up viewing slots
Step 5. When you move, leave the keys behind
Step 6. Your new tenant sends back the keybox

Step 1. You'll get a smart keybox in the mail

We'll provide you with a keybox that creates one-time-use pin codes without needing to be connected to the internet. The keybox is an important part of our system for keeping contactless viewings safe: it's the only way to make sure that viewers are only able to get access during their one-hour time period.

Once you've ordered your keybox it should arrive in 3-5 business days.


Step 2. Put your spare keys inside

After your package arrives you'll get a notification email within two hours. Click the link inside, and follow the instructions. You will be guided through the steps required to open it up, place your key inside, and hang it from the door.

Step 3. Hang the box from the door

We recommend you hang the keybox from your unit door. Once you've done that, take a couple photos so that people know what to look for and add notes that you want them to see. These can be notes about how to find the door or "must see" features of the unit.


Step 4. Open up viewing slots

Now choose the days and times when you want viewers to be able to take a tour. They'll only be able to view the space during these time windows.


Viewers expect to be touring the unit alone, so we recommend you select times when you know that no one will be there. You'll receive an email notification if someone schedules a viewing. When viewers have questions or issues they reach out to Caretaker support.

Step 5 - Your new tenant sends back the keybox

The keybox stays on your door until your new tenant moves in. They send it back to Caretaker once they're settled in.

Make sure you've left the case that it arrived in, the return mailing envelope, and any additional spare keys in the drawer to the right of the stove in your kitchen. If there's no drawer there, just pick the door closest to the stove.

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