How to use the keybox
In most cases, opening up the keybox should be pretty easy. Press the arrow in the middle of the keypad to start, then type in your access code. Press the lock icon and pull the face of the keybox towards you to open it.
Be sure to leave the keys in the keybox and lock it closed on your way out!
Here's what it looks like to open up the keybox and leave keys inside:
Keybox not opening
If you're experiencing issues, it's most likely because of one of these common issues. If none of these problems apply to you, get in touch with our support team and we will resolve the issue.
Flashing red light
If the keybox flashes a red light after you enter your code, that means that you entered an access code that is either incorrect or has already expired. Single-use access codes that are sent to visitors who schedule access appointments will stop working immediately after the appointment slot, so make sure you aren't using one of these.
Once you're sure your code hasn't expired, follow these steps carefully:
- Press the back arrow on the keybox to clear any previously entered numbers.
- While the keybox is illuminated, enter your access code. Make sure that you hear a beep after each number.
- Press the unlock button. The keybox should flash a green indicator, confirming that it was successfully unlocked.
- Pull the face of the keybox towards you to open it.
Flashing green light
If the keybox flashes a green light after you enter your code, that means your code was accepted and the keybox should have unlocked. The most likely explanation is that a key (or something else) has gotten caught up in the locking mechanism. To remove the jam, grab the keybox by the shackle and firmly tap it against a hard, non-abrasive surface. Do this a couple of times and then try unlocking the keybox with your access code again.
The keypad doesn't light up at all
The keybox should illuminate and beep every time you touch a number. If that isn't happening, it's either because it went into security lock-out mode due to too many failed attempts to open it or because the battery has died.
Rule out security lock-out mode
If the wrong access code is entered too many times, the keybox will emit a loud siren and stop accepting access codes for 5 minutes. This is called security lock-out mode. Leave the keybox alone for 5 minutes to make sure that this isn't what happened, then try entering your access code again.