How Maintenance Works

Track property health over time and manage repair requests in one place.

Caretaker Maintenance makes it easier for you to stay in control of maintenance and repair issues that originate with you, the owner, or your tenants.


To get the most out of Maintenance, learn about how property inspections work and familiarize yourself with the issue-tracking section of the Dashboard.

  • Property inspections: Digital, collaborative home inspections will track the ongoing health of each unit.

  • Issue tracking: An issue is a new piece of information about the physical condition of a property. It could be severe and require immediate service, potentially severe and require careful tracking, or cosmetic and non-urgent. Issue tracking lets you view and manage the maintenance issues across all of your units.

Understanding the process

Maintenance begins with an initial property condition designed to set the benchmark for each home and confirm that it is already in habitable condition. All outstanding issues and as much data about the condition of the home should be reported during this initial inspection. A new inspection should be completed at least twice a year to confirm that issues have been resolved adequately and update any maintenance and repair conditions that you're monitoring.

When a repair is required immediately, you or your tenant can submit an issue. Issues move through different statuses from the time that they're created until they're resolved and paid for.

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