Issue Handling

Recommended procedures for evaluating and responding to maintenance issues.

Issues are classified based on the type of care required and level of urgency. Certain issues require an immediate resolution to keep the home in habitable condition, while others are non-urgent and/or discretionary.

Urgent issues

This means that an essential part of the home is broken. It may also indicate a health and safety hazard. Examples include:

  • Shelter from external elements
  • Pests are not living in the property
  • Locking doors and windows
  • Heat when it’s below 55 degrees Fahrenheit outside
  • Cooling when it is above 90 degrees Fahrenheit outside
  • Electricity
  • Plumbing
  • Running hot and cold water
  • Waste removal
  • Potable clean drinking water
  • Smoke and carbon monoxide detectors

Sometimes an urgent issue is too complicated to be resolved in a single day. There may be a possible local building code violation or structural hazards like decaying, structural wood or fire risks from faulty wiring. A high-value home component may need replacement or removal. This can include everything from boiler replacement to a roof replacement or pervasive, structural mold growth.

Discretionary issues

All other issues don't require immediate repair but should be tracked. They may also be relevant for the purposes of security deposit claims. They can generally be classified as either cosmetic issues or issues that cause slow deterioration of the home's essential systems.


Examples of cosmetic issues are:

  • Stains in a bathtub
  • Small cracks within tile flooring
  • Loose exterior siding
  • Paint chips or pin size holes in the walls
  • Carpet stains.


When an essential part of the home is degrading quickly (beyond normal wear and tear) future, larger repairs can be avoided or minimized by setting up and managing a course of preventative care with the appropriate provider.

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