An issue is a new piece of information about the physical condition of a property. It could be severe and require immediate service, potentially severe and require careful tracking, or cosmetic and non-urgent. All issues across all of your units in your Dashboard and can be filtered by location and status.

Who creates issues?

Maintenance issues can be created by owners, tenants, or third-party contractors.

• Tenants report issues either as part of a guided inspection or as a one-off repair request. Tenants are encouraged to report all issues as soon as they notice them. Each inspection aggregates multiple new issues and updates old issues.
• You can report an issue at any time either by conducting your own property inspection or creating an individual issue.
• You can invite a contractor, colleague, or friend to inspect a unit. They will be guided through the steps to create new issues and update outstanding ones

You can create an issue using the Dashboard.