Health Tracking

Issues are collected and stored digitally, making it possible to relate them to one another and track property health over time.

Whenever a property is inspected all unresolved issues show up within the guided steps. Inspectors are prompted to review all open issues in each room and update the condition of the issue. They may show how it has deteriorated, that it's stayed the same or report it as resolved.

Issue tracking example

Here is how a single issue might be tracked and progressed over time. Over time, signs of mold start to emerge - and are detected and addressed sooner than they likely would have been.

The first issue is added by a new tenant during their move-in inspection.

This adds the issue to the inspection form for this unit. Anyone who inspects the unit going forward must update the issue. the person doing the inspection sees two previously reported issues in the bathroom.

A year later, a new inspector marks the issue as still present and unchanged.

Two years later, an inspector makes it clear that the issue is worsening.

This moves the issue from open to in-progress and the appropriate service provider is ordered. Once fixed, it is marked as resolved: the next time an inspection is undertaken, this issue will not show up in the guided steps.

Issue tracking with inspections is an integral part of Maintenance, which is why it's important to add all at-risk parts of the home while customizing your inspections system for each unit.