Issue Tracking

At-risk areas are tracked more carefully from one inspection to the next.


Caretaker inspections facilitate property health tracking by saving all unresolved issues and showing them within the guided steps to track their improvement or deterioration.

Inspectors are guided through each room in the unit while they complete their inspect. In each room they are prompted to review all open issues in that room - any issues that has been reported historically and has not been resolved - and update the condition of the issue.

In the below example, the person doing the inspection sees two previously reported issues in the bathroom. Each one should be documented so that the owner is aware of it, new tenants aren't blamed for it, and to capture any changes in the issues.

Start inspection report.png

The issue remains unchanged

Here is how a single issue from the above example might be tracked and progressed over time. Follow along as signs of mold start to emerge from what was originally a small bathtub stain.

The first issue is added by a new tenant during their move-in inspection.

Issue DescriptionCreated atUpdated at
Small black marks in the tub10-26-20

This adds the issue to the inspection form for this unit. Anyone who inspects the unit going forward must update the issue.

A year later, a new inspector marks the issue as still present and unchanged.

Issue ReportCreated atUpdated at
Small black marks in tile grouting10-26-20
Reported confirmed during inspection10-26-2010-26-21

Two years later, an inspector makes it clear that the issue is worsening.

Issue ReportCreated atUpdated at
Small black marks in tile grouting10-26-20
Reported confirmed during inspection10-26-2010-26-21
Black discoloration in tub (see photo)10-26-2010-26-22

This moves the issue from open to in-progress and the appropriate service provider is ordered. Once fixed, it is marked as resolved: the next time an inspection is undertaken, this issue will not show up in the guided steps.

Issue tracking with inspections is an integral part of Maintenance, which is why it's important to add all at-risk parts of the home while customizing your inspections system for each unit.

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