Requirements Policy

Publicly displayed minimum requirements for lessees.

Each listing displays a list of the rental requirements that an applicant needs to meet in order to be approved as a tenant. This list is dynamic: it tells the viewer if they are qualified or not using the information in their profile.

This article explains how application requirements work from the renter's perspective. You can also learn how to set and adjust your application requirements from within the Dashboard.

There are four different possible results that a renter might see when they visit your property listing:

  1. Incomplete
  2. Unqualified
  3. Qualified
  4. Pending


In the scenario where nothing is known about the person viewing the listing then the items in the list show up as to-do items and an Add link appears next to each.


What a renter without any data in their profile or who hasn't created an account sees

If they have already begun verifying that they meet certain requirements but haven't finished then they will see exactly what is missing. An Edit link will appear next to the item that should be completed.


If the renter is unqualified for the rental it means they have submitted all of the required documents and Caretaker has verified that they do not meet the requirement. The listing will display a red "x" next to the requirement disqualifying them.


An applicant is unqualified because their credit score is too low


An applicant is unqualified because their credit score and income are too low


If the renter has verified that they meet all of the requirements they will be able to apply.



The pending status has the same functionality as an incomplete or unqualified status. A user's result is pending if:

  • They ordered a credit report or background check within the last sixty minutes or less
  • Their income could not be automatically verified and is undergoing manual review

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