Renter Experience

When self-tours are activated, interested renters can book viewings in a few seconds and tour properties whenever is convenient for them. The ideal experience looks like this for the renter:

1. Selects a time slot from a list of available time windows.
2. Verifies their identity + add a payment source.
3. Books the viewing
4. Immediately sees the address, instructions for how to make the most of their tour, and the option to cancel and reschedule.
5. An hour before the viewing, receives a reminder email + SMS.

6. When the viewing window opens, receives the access code that will work for the duration of the time slot, the same instructions from before, and a number that they text for immediate help during the tour. them their access instructions again.

   During each tour, renters see instructions and photos that they can reference on their phone either to get help finding the right unit or to help them explore the property.

7. When the time slot has ended, receives a prompt to apply for the unit or ask further questions.

As they progress through each step, they're given appropriate information for that step via email and text. They are also sent back to the listing page to learn more about the building, the unit they are looking at, other units in the building, get any questions answered, and apply.

Frequently asked questions

Who do renters call if they have a problem?

We provide all verified viewers with a number that they can call or text if they need support during their viewing.

See what it's like

• Booking the tour
• During the tour

• After the tour